Frequently Asked Questions

Plans

Is the developer really free or I have to pay to avail them? frequently asked questions
We offer dedicated developer and dedicated account manager completely free with no hidden fees. You can easily avail them by going to support section and raising a ticket for your task.
Will I lose my free trial if I sign up for a plan? frequently asked questions

No. You won’t lose anything that you’ve done on your free trial when you sign up for a monthly plan.

If you sign up for a monthly plan while you are still on your free trial, then you won’t be charged any subscription fees until your free trial expires.

Is my data safe and secure? frequently asked questions
The security and uptime of your store is our #1 priority. We protect your site and data with the same military-grade security and encryption that the big banks use, and we have a 99.99% average uptime.
How do I cancel my store during my free trial?
If you don’t provide a payment method during your free trial, then your account will be frozen at the end of the free trial. You won’t be charged for anything when your free trial expires. If you do provide a payment option before the end of your free trial, then you need to manually pause or close your store. frequently asked questions
Can I use my own domain name? frequently asked questions

Absolutely. If you haven’t purchased a domain name, you can buy one or get one for free  through us. If you already have a domain name, we’ll help you set it up to use with your EWCart site.

Do I need my own SSL certificate?
All plans come with a free SSL certificate and site-wide HTTPs. For advanced SSL features we do recommend purchasing a premium SSL certificate. You can purchase and install a third party SSL if you are a Pro or Enterprise customer. frequently asked questions
Does EWCart have transaction fees?
No. We believe in fair, transparent, and predictable pricing. We do not charge transaction fees on top of plans or based on which payment processor you use. frequently asked questions

Store Setup frequently asked questions

Can I use a subdomain for my EWCart store?frequently asked questions
Yes, you can use a subdomain with your EWCart store. Go to Account > Enter your domain name in “Custom Domain Name” Tab and follow the intructions written there.
Does my payment gateway work with EWCart? frequently asked questions
EWCart seamlessly integrates with the best payment solutions on the market, including PayPal, PayPal Powered by Braintree, Square Payments, Stripe, Quickbooks Payments, First Data, Heartland, Global Payments, Cybersource, Authorize.net, Adyen, Klarna, Chase Paymentech, and Amazon Payments. frequently asked questions
What software does EWCart integrate with?
EWCart integrates with hundreds of industry-leading applications, including affiliate tracking, dropshipping, omni-channel inventory management, product reviews and analytics software.
What is Express Routing?
Express Routing is available to Pro and Advance customers. Whenever you need technical support, your call will be prioritized first by our expert support team. To learn more about other exclusive services to our customers, call 1-323-607-5424 to speak to a EWCart team member. frequently asked questions
What is Priority Support?
Priority Support is available to premium Plus and Pro customers. In the event an issue arises, you receive exclusive access to the most senior technical support members at EWCart and will jump to the front of the support queue. To learn more about other exclusive services to Enterprise customers, call 1-323-607-5424 to speak to a EWCart team member. frequently asked questions

Accounts frequently asked questions

Are there any contracts to sign? frequently asked questions
Our plans require no contract, and you can cancel at any time. If you do, we’ll stop billing you immediately. There is no contract required on Pro either, unless you negotiated a special rate for higher-volume or low average order value. Contracts are available for the EWCart Enterprise plan to ensure that we’re meeting the level of service that your business needs. frequently asked questions
Do you offer refunds?

We don’t offer refunds, but we do offer a fully-functional 7-day free trial, which you can use to see if EWCart is right for you. Try EWCart free.

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